Support Services

Full-process service system · Peace of mind guaranteed
1

Expert Consultation & Design

Our senior engineering team communicates in depth to provide 1-on-1 customized solutions based on your kitchen area, menu structure, and workflow efficiency. From equipment selection to spatial layout, we deliver 3D renderings and equipment lists, keeping your initial investment clear and controllable.

  • Free on-site survey and needs analysis
  • Kitchen workflow optimization & exhaust system planning
  • Accurate equipment power/energy consumption budgeting
  • Full BOM list and technical drawings
2

Installation & Operation Training

Certified professional installation teams strictly follow safety standards for equipment positioning, utility connections, and integrated commissioning. We also provide on-site operation training for kitchen staff to ensure optimal performance and reduce operational errors.

  • Standardized installation process and acceptance report
  • Hands-on practical guidance for kitchen teams
  • Equipment maintenance and daily care manuals
  • Gas/electrical safety inspection and debugging
3

After-Sales & Rapid Response

24/7 after-sales hotline, multiple service centers nationwide, sufficient parts inventory. 2-hour response after repair request, on-site resolution within 24 hours. Regular proactive inspections extend equipment life and ensure stable kitchen operations.

  • 1-3 year whole-unit warranty (extended for core components)
  • Remote fault diagnosis + nearest dispatch
  • Quarterly free on-site inspection and cleaning
  • Original spare parts supply, transparent and traceable maintenance
⚙️ Value-Added Services · Full Protection ⚙️
📋
Lifetime Technical Support
Free technical consultation throughout the equipment lifecycle, software/control system upgrade reminders to keep your kitchen equipment in peak condition.
🔄
Trade-in Program
Old equipment recycling credit towards the latest energy-efficient models, helping businesses reduce upgrade costs and achieve green kitchen transformation.
📊
Energy Optimization Analysis
Regular energy consumption reports with energy-saving recommendations, helping reduce overall utility costs by over 20%.
🎓
Annual Culinary Exchange
Host client culinary salons and advanced equipment training sessions, sharing industry cutting-edge insights to enhance overall kitchen efficiency.

✔ Service Commitment

  • ✓ National unified service hotline 24/7
  • ✓ No labor or travel fees during warranty period
  • ✓ Original factory direct spare parts with transparent pricing

📞 Express Channels

  • 📞 After-Sales Hotline: +86 175 0543 6668
  • ✉ Service Email: service@dahuakitchen.com
  • 💬 Online Chat: Official website / WeChat official account real-time consultation

⏱ Response Times

  • ▸ Tier-1 cities: on-site within 4 hours
  • ▸ Tier-2/3 cities: arrival within 24 hours
  • ▸ Remote areas: video guidance + SF Express quick repair parts